Conor Brady

Contact:

conorpbrady@gmail.com

Oct 2023 - Present

Managed team of 4 remote employees
Reported on business critical production issues to executive leadership
Implemented processes to prioritize bug tickets based off client needs, increasing bug resolution times by 20%
Built training curriculums and led workshops for new hires
Developed new product offerings and certified solutions with business partners

Jan 2020 - Oct 2023

Communicated with clients to manage bug prioritization, groom backlog, and estimate user stories across multiple software teams
Supported new ecommerce integrators performing initial production testing
Worked closely with Engineering and Product teams to create installation guides and end-user documentation
Setup lab environments for testing use for support teams for internal testing

Jan 2019 - Jan 2020

Worked on a cross functional team, performing unit, integration, and regression testing
Automated test cases using selenium and python
Assisted release engineers verifying code quality during releases
Developed custom templating to create test cases

Apr 2018 - Jan 2019

Perform middleware installations in client environments and educate clients on installation processes
Troubleshoot and resolve issues on both client systems and platform
Provided on-site support and end-user training for new merchants
Analyzed log files to determine configuration and software issues

Feb 2015 - Apr 2018

Led software and hardware integrations, defined scope of work, and ensured on-time project completion
Coached and mentored business and technical teams through solution designs for integration projects; ensuring seamless data delivery across systems and teams
Developed processes to streamline workload, leveraged tools to analyze and validate work, and communicated progress to leadership
Managed Jira service desk ensuring SLAs are were met and tracked issue accuracy and completion
Partnered with software vendors for feature requests, bug fixes, custom integrations